Our subprocessors
Liste à jour au 2 novembre 2026.
To deliver its services, Koaee relies on a small number of providers that process data on its behalf. This page lists them all. It is updated with every change, and any addition or replacement is announced at least thirty days in advance to subscribing customers, in accordance with our data processing agreement.
What stays in Europe, and what doesn't.
The core of the service never leaves the European Union: hosting is in Germany, and written conversations are processed in France.
Only part of the voice service leaves the Union. What you say into the microphone is transcribed in Europe in thirteen languages; only Thai, Vietnamese and Hebrew go through an American provider. Reading answers aloud remains European in French and English, and American in the other languages. These features are activated only if the user triggers them: used in writing, the service involves no transfer outside the European Union.
Infrastructure
| Provider | What it does | Where | Transfer outside the EU |
|---|---|---|---|
| IONOS SE (Germany) | hosts the servers and the data | European Union | no |
| mailbox.org (Germany) | routes service emails | European Union | no |
| Scaleway (France) | stores encrypted copies of the service's backups; it does not hold the encryption key | European Union | no |
| MET Norway (Norvège) | fournit la météo de la ville de l'établissement affichée sur la tablette ; notre serveur ne lui transmet que les coordonnées de la ville, noe donnée personnelle | Norvège (Espace économique européen) | no applicable : noe donnée personnelle |
Artificial intelligence
| Provider | What it does | Where | Transfer outside the EU |
|---|---|---|---|
| Mistral AI (France) | generates the assistant's written answers, reads its answers aloud in French and English, and transcribes what the user says in French, English, German, Dutch, Portuguese, Hindi, Russian, Chinese, Spanish, Arabic, Italian, Japanese and Korean | European Union | no |
| Google LLC (United States) | reads replies aloud (speech synthesis) in languages other than French and English; and, if the customer chooses « Continue with Google » to access their account, verifies their identity — then receives their email address and Google account name | United States | yes — standard contractual clauses |
| OpenAI (United States) | transcribes what the user says in Thai, Vietnamese and Hebrew — the three languages missing from the European catalog — and, for the other languages, takes over if the European transcriptions (Mistral AI, then Scaleway) fail | United States | yes — standard contractual clauses |
| DeepL SE (Germany) | translates the interface texts and the assistant's instructions, written by Koaee; receives no visitor or customer data | European Union | no |
| Scaleway (France) | generates the assistant's written responses, as a fallback, only when Mistral AI is unavailable; transcribes what the user says, as a fallback, only when Mistral AI's transcription returns nothing. The content of written conversations or the audio recording reaches it only in these cases | European Union (Paris) | no |
None of these providers is allowed to use the conversations to train its models. This prohibition is contractual and binding on them.
Payment
| Provider | What it does | Where | Transfer outside the EU |
|---|---|---|---|
| Stripe | collects subscription payments | United States / Ireland | yes — standard contractual clauses |
Koaee keeps no bank card data: it is entered directly with Stripe and does not pass through our servers.
Demonstration features
| Provider | What it does | User data concerned |
|---|---|---|
| Unsplash (United States) | provides royalty-free photographs to the public demonstrations | noe |
What is not on this page
We use no advertising tools, no third-party audience-measurement trackers, no profiling services. The only cookie set without consent is the one that remembers your language choice.
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A question?
Write to support@koaee.ai. The processing terms are set out in our terms and conditions of sale and our privacy policy.
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